Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

350 West Bowery Street
Akron, OH, 44307
United States

(330) 252-9220

Policies

Warranty

We will repair or replace any device that we made at any time as long as we are still in business! Warranty does not apply to the enclosure, graphics, knobs, hardware or any devices that are deliberately destroyed or modified by anyone other than EarthQuaker Devices.


Repairs

Please fill out THIS FORM and submit it to info@earthquakerdevices.com. Also, please print a copy and send it in with the pedal. No repairs will be accepted without this form.

Before you send your pedal in for repair, please make sure the issue persists with it being the only pedal in the signal chain, different cables, guitars, amps, power supplies* or locations, if possible. 75% of all pedals sent in for repair are fully functional and the issue is usually a bad power supply, faulty cables, or something we cannot recreate in our shop. Please double check!

Send all repairs to:

EarthQuaker Devices
ATTN: Repairs
350 W. Bowery St
Akron, Ohio 44307

Please allow up to two weeks for your repair.


Return Policy

We will repair or replace any defective device for the life of EQD but we do not accept returns for any reason. That said, most of our Dealers have excellent return policies. Some will even accept devices that were purchased from a third party. If you are unsure about an item, please buy from a Dealer.


Privacy Policy

EarthQuaker Devices will never share your private information, including your address, email or phone number, with any third party, ever. We will only use your information to complete and communicate with you regarding your order. If you sign up for our news and updates through Mailchimp, we will only use your email to send you information about EarthQuaker Devices and directly related info.