We will repair or replace any device that we made at any time as long as we are still in business! Warranty does not apply to the enclosure, graphics, knobs, hardware or any devices that are deliberately destroyed or modified by anyone other than EarthQuaker Devices.
Before you send your pedal in for repair, please make sure the issue persists with it being the only pedal in the signal chain, different cables, guitars, amps, power supplies* or locations, if possible. 75% of all pedals sent in for repair are fully functional and the issue is usually a bad power supply, faulty cables, or something we cannot recreate in our shop. Please double check!
Send all repairs to:
350 W. Bowery St
Akron, Ohio 44307
Please allow up to two weeks for your repair.
We will repair or replace any defective device for the life of EQD but we do not accept returns for any reason. That said, most of our Dealers have excellent return policies. Some will even accept devices that were purchased from a third party. If you are unsure about an item, please buy from a Dealer.
EarthQuaker Devices will never share your private information, including your address, email or phone number, with any third party, ever. We will only use your information to complete and communicate with you regarding your order. If you sign up for our news and updates through Mailchimp, we will only use your email to send you information about EarthQuaker Devices and directly related info.